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Technical Support

All-round support for your simracing setup

We attach great impor­tance to cus­tomer sat­is­fac­tion and fast prob­lem solv­ing. Our expe­ri­enced sup­port team is com­mit­ted to pro­vid­ing you with exper­tise and ded­i­ca­tion to help you get the most out of your sim­rac­ing expe­ri­ence.

Your benefits at a glance

Problems with the configuration?

We are not only a deal­er, but also your reli­able sup­port! Our expe­ri­enced team will help you with all ques­tions relat­ing to your new­ly pur­chased sim­rac­ing equip­ment – quick­ly, com­pe­tent­ly and per­son­al­ly.

Assistance via remote maintenance

With TeamView­er, we access your sys­tem direct­ly and solve prob­lems togeth­er so that you can get start­ed again imme­di­ate­ly.

Efficient support ticket system

We are here for you and process every enquiry prompt­ly and pro­fes­sion­al­ly. Fill out the sup­port tick­et and we will get in touch with you imme­di­ate­ly.

Submit support ticket

Man­u­fac­tur­er of the defec­tive hard­ware

To ensure your request is han­dled as quick­ly and smooth­ly as pos­si­ble, we rec­om­mend using Con­spit’s offi­cial RMA process. Please fol­low these steps:

1. Join the offi­cial Con­spit Dis­cord Serv­er.

2. Open the #sup­port-tick­et chan­nel and fol­low the instruc­tions.

3. Your case will be reviewed by Con­spit. If it is a war­ran­ty claim, you will receive a ref­er­ence num­ber from the sup­port team. Please for­ward this num­ber to us so we can pro­ceed with the war­ran­ty process on your behalf.

To ensure your request is han­dled as quick­ly and smooth­ly as pos­si­ble, we rec­om­mend using MOZA­’s offi­cial RMA process. Please fol­low these steps:

1. Join the offi­cial MOZA Dis­cord Serv­er.

2. Open the #moza-tech-sup­port chan­nel and describe your issue.

3. Your case will be reviewed by MOZA. If it is a war­ran­ty claim, you will receive a ref­er­ence num­ber from their sup­port team. Please for­ward this num­ber to us so we can con­tin­ue the war­ran­ty process on your behalf.

To ensure your request is han­dled as quick­ly and smooth­ly as pos­si­ble, we rec­om­mend using Simag­ic’s offi­cial RMA process. Please fol­low these steps:

1. Join the offi­cial Simag­ic Dis­cord Serv­er.

2. Open the #tech-sup­port-tick­et chan­nel and fol­low the instruc­tions.

3. Your case will be reviewed by Simag­ic. If it is a war­ran­ty claim, you will receive a ref­er­ence num­ber from their sup­port team. Please for­ward this num­ber to us so we can con­tin­ue the war­ran­ty process on your behalf.

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